Refund & Cancellation Policy

Order Cancellation

• Orders can be cancelled before dispatch.
• Once dispatched, cancellation can be done by paying for the handling and logistics cost incurred in the transaction, which shall vary for every order.

Returns

• Return requests must be raised within three days of delivery.
• Returns are only accepted in specific cases such as:
  • Product quality issues
  • Incorrect product delivered
• All returns shall be subject to the manufacturer's return policy.

Refunds

• Refunds will be processed only after inspection and approval.
• Approved refunds will be issued to the original payment method within seven to ten business days.

Charges on Returns

• If a return is accepted due to quality issues, no additional charges will apply.
• If a return is accepted for reasons other than quality issues, the customer will bear all handling and logistics charges, including:
  • Forward (delivery) charges
  • Reverse (pickup) charges
• This is due to the heavy nature of building materials requiring specialised handling.

Non-Refundable Cases

• Used products
• Damage caused by improper handling
• Returns not complying with manufacturer policies

Contact Information

For any queries regarding refunds or cancellations, please contact us:

• Email: support@build8now.com
• Phone: 8827027800